Privacy Policy

Information you give us

• Contact and introduction requests: your name, email address, optional phone number, message, and the page or provider you were looking at. We use this to answer you and, where you ask, to introduce you to a provider.
• Listing claims: the city where your business is based and proof that you received our claim invitation by email or text message. We store the invitation's email address or phone number only in a one-way hashed form.
• Reviews: when you sign in with Google to leave a review, we receive your Google account name and email address. We keep your display name and review text, and store your email address and Google account ID only in hashed form. Approved reviews show your display name publicly.
• AI visibility check: your business name, website domain, and email address, together with the report we generate for you.

Information collected automatically

• Google Analytics: on www.storycrews.com we use Google Analytics 4 to understand how visitors use the Site. Google receives information such as the pages you view, your browser and device type, and an approximate location derived from your IP address.
• Advertising tags: on www.storycrews.com, Google Tag Manager loads the Meta Pixel and Google Ads tags, including remarketing, to measure our advertising and show our ads to people who visited the Site. Meta and Google receive information such as the pages you view, your browser and device type, and your IP address, and may link it to accounts you have with them.
• Optional first-party analytics: only if you click "Allow analytics", we also record anonymous journey events (a random identifier, the type of page, and the event name). We don't record names, emails, form contents, search terms, or page URLs in these events. Your choice is kept in your browser's local storage, and declining clears the journey identifier.
• Operational records: we keep technical records of form submissions and site errors so we can run and secure the Site. These don't include analytics identifiers.
• Our hosting providers process standard request data such as IP address and browser type to deliver and protect the Site.

Cookies and similar storage

• Google Analytics sets its own first-party cookies on www.storycrews.com to distinguish visits.
• Two short-lived, strictly necessary cookies are set only during Google sign-in for reviews (up to 15 minutes).
• Local and session storage hold your first-party analytics choice and, if you allowed analytics, the anonymous journey identifier.
• Meta and Google set their own cookies on www.storycrews.com for advertising measurement and remarketing.

Provider listings

Listings contain business information such as the business name, description, website, services, and location. Many came from our earlier directory. Phone numbers are shown only on listings claimed by the business. If you represent a listed business and want it corrected or removed, contact us.

How we share information

• With the provider you asked to be introduced to, when you request an introduction.
• With service providers that operate the Site for us: Cloudflare (hosting, content delivery, and security); Convex (database and backend); GoHighLevel (contact management for enquiries); Slack (internal notifications about new enquiries); Google (Google Tag Manager and Google Analytics 4 for site analytics, Google Ads for advertising, Google sign-in for reviews, and web fonts); Meta (the Meta Pixel for advertising); YouTube (embedded videos, using its privacy-enhanced mode).
• When required by law, or to protect the rights and safety of StoryCrews, users, or others.
• We don't sell personal information for money. The Meta and Google advertising tags described above may count as sharing for cross-context behavioral advertising under some state privacy laws. You can limit them through your browser settings or by contacting us.

How long we keep information

• Contact requests, introduction requests, and AI visibility submissions: 24 months.
• Provider listings, with their claim records and reviews: while the listing is active, plus 90 days.
• Accounts, including review sign-in records: until the account is deleted, plus 30 days.
• Google Analytics data: 14 months.
• Server logs and operational records: up to 90 days.
• Optional first-party analytics events: 30 days.
• Claim codes sent by text message: 24 hours.
• Records of consent to receive text messages: 5 years.

Your choices and rights

You can ask to access, correct, or delete your personal information, or withdraw consent, by emailing privacy@storycrews.com. Depending on where you live, including California and the European Economic Area, you may have additional rights, such as the right to know what we collect and to not be discriminated against for using your rights. We'll respond within the time the law requires.

You can change your first-party analytics choice at any time from the consent controls on the Site. You can also block or delete cookies in your browser settings.

Security

We use access controls, encryption in transit, and one-way hashing for claim recipients and sign-in identifiers. No method of storage or transmission is completely secure.

Children

The Site is for businesses and isn't directed to children under 13 (or under 16 where that age applies). We don't knowingly collect their information.

International transfers

StoryCrews and its service providers operate in the United States. If you use the Site from elsewhere, your information is processed in the United States.

Changes and contact

We'll update the date at the top when this policy changes and highlight significant changes on the Site.

Contact: privacy@storycrews.com, or Evolvealoud, LLC, 1626 Hillcrest Street, Orlando, FL 32803.